Before work begins
Requesting a quote is free and does not require a payment. Work and any charges begin only once you approve a written proposal. If you decide not to proceed before work starts, tell us; any payment already made for unstarted work can be reviewed for a refund under the agreed project terms.
After work begins
Because CAD, modelling and BIM deliverables are made to your brief, refunds are considered according to the work already performed, expenses specifically agreed for your project, the written project agreement and applicable law. If you cancel partway through, contact us promptly so we can confirm the work completed and any amount due or refundable. No fixed cancellation charge or automatic refund percentage is assumed here.
Problems with a deliverable
If a delivered file does not match the agreed scope, contact us with the project reference and a description of the issue. We will review it and, where appropriate, correct work within the agreed scope or discuss a suitable remedy. Changes beyond the agreed brief are handled as a new or revised scope, not automatically as a fault.
How to request a refund
Email the studio from the address used for the project, including your name, project details, payment date if applicable, and the reason for your request. We will review the agreement and respond with the available options. Any approved refund is returned by an agreed method; processing time may depend on the payment provider.
Your rights
This policy does not remove any mandatory consumer rights or remedies you may have under applicable law. If a written project agreement provides more specific cancellation or refund terms, read it alongside this policy and the Terms & Conditions.
Questions?
Contact us at blackcat.abida@protonmail.com if you have a question about this policy or a specific project.
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